Helderberg Society for the Aged

The Challenge

HSFA was using an incident management platform, but had increasing concerns about POPIA compliance and data protection. The legacy solution offered only a single layer of access control, creating compliance risk, and lacked the functionality needed to support OHSC requirements and structured incident oversight.

The Solution

IMPI

The Results

Converge implemented IMPI to provide HSFA with a secure, compliant, and fit-for-purpose incident management platform. The system introduced multi-level access controls to restrict sensitive information to authorised users in line with POPIA requirements. IMPI also added structured workflows, detailed incident tracking, and comprehensive reporting, enabling HSFA to manage incidents more effectively while meeting regulatory and operational compliance requirements.

Client quote

“We have been working with Converge since 2020, utilising their platform, which has been tailored to meet our specific needs. Over this time, they have consistently provided excellent service, offering customisations and adjustments as necessary to ensure that their solution fits our requirements perfectly. They are always available and responsive, providing support when needed.”

Rika Rodd, CEO

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