Privacy Policy
Last Updated: August 2025
1. Introduction
Converge Solutions (“Converge Solutions”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains:
This Privacy Policy explains:
• What personal information we collect
• How we use it
• How we store and protect it
• Your rights and how to exercise them
• What personal information we collect
• How we use it
• How we store and protect it
• Your rights and how to exercise them
By enquiring about our products and services, completing any online enquiry forms, or using our website (http://www.converge-solutions.com) (the “Website” or “Service”), you agree to the collection, processing, and use of your information in accordance with this Policy. We may amend this Policy from time to time. If we make significant changes, we will notify you via the Website and, where required, by email before they take effect.
2. Information We Collect
We may collect personal information in the following categories:
A. Information You Provide Directly
When you engage with us, you may be required to provide:
• Full name
• Identity number
• Email address
• Telephone number
• Delivery or billing address
• Payment details • Any information voluntarily shared via forms, emails, or calls
• Full name
• Identity number
• Email address
• Telephone number
• Delivery or billing address
• Payment details • Any information voluntarily shared via forms, emails, or calls
If you provide information about third parties (e.g., beneficiaries or business contacts), you must ensure you have their consent to share their details.
B. Automatically Collected Information (Usage Data)
When you visit or use our Website, we may automatically collect:
• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referring websites or search queries
• General location information (city, region)
• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referring websites or search queries
• General location information (city, region)
C. Cookies & Tracking Technologies
We use cookies, tags, and similar tracking technologies to improve your browsing experience and analyse website performance. Types of cookies used include:
• Session Cookies – to operate the Service
• Preference Cookies – to remember your settings and preferences
• Security Cookies – to help secure our Service
• Session Cookies – to operate the Service
• Preference Cookies – to remember your settings and preferences
• Security Cookies – to help secure our Service
You can manage or disable cookies in your browser settings. However, some features may not function properly without them.
D. Information About Your Interests
We may record your preferences, product/service interests, and feedback to personalise your experience.
3. How We Use Your Information
We process your personal information to:
• Respond to enquiries and provide customer care
• Fulfil requests and deliver products or services
• Notify you of changes to our services or policies
• Allow participation in interactive features of our Service
• Improve our products, services, and user experience
• Send legally permitted marketing communications (you may opt-out at any time)
• Prevent fraud and ensure legal compliance
• Conduct analytics and performance monitoring
• Respond to enquiries and provide customer care
• Fulfil requests and deliver products or services
• Notify you of changes to our services or policies
• Allow participation in interactive features of our Service
• Improve our products, services, and user experience
• Send legally permitted marketing communications (you may opt-out at any time)
• Prevent fraud and ensure legal compliance
• Conduct analytics and performance monitoring
4. Legal Basis for Processing
We process your personal information on one or more of the following grounds:
• Contractual necessity – to provide the services you request
• Legal obligations – to comply with applicable laws and regulations
• Legitimate interests – to operate, improve, and protect our business, provided your rights are not overridden
• Consent – where required for specific activities, such as certain marketing communications
• Contractual necessity – to provide the services you request
• Legal obligations – to comply with applicable laws and regulations
• Legitimate interests – to operate, improve, and protect our business, provided your rights are not overridden
• Consent – where required for specific activities, such as certain marketing communications
5. Transfer & Storage of Data
Your personal information may be stored and processed in South Africa or in other countries where our service providers are located. If you are based outside South Africa, your information will be transferred to South Africa for processing. We will take reasonable steps to ensure adequate protection in accordance with this Policy and applicable laws.
6. Disclosure of Personal Information
We may share your information with:
• Our affiliates, subsidiaries, and trusted business partners
• Service providers who assist with IT, analytics, payment processing, marketing, or customer service
• Professional advisers, auditors, or legal authorities where required
• A third party in the event of a merger, acquisition, or sale of assets
• Our affiliates, subsidiaries, and trusted business partners
• Service providers who assist with IT, analytics, payment processing, marketing, or customer service
• Professional advisers, auditors, or legal authorities where required
• A third party in the event of a merger, acquisition, or sale of assets
These parties are bound by confidentiality and data protection obligations.
We may also disclose personal information if required to:
• Comply with legal obligations
• Protect our rights, property, or safety
• Investigate fraud or potential wrongdoing
• Protect the safety of users or the public
• Comply with legal obligations
• Protect our rights, property, or safety
• Investigate fraud or potential wrongdoing
• Protect the safety of users or the public
7. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction or deletion of inaccurate or unnecessary information
• Object to processing or withdraw consent (where applicable)
• Opt out of marketing communications at any time
• Access the personal information we hold about you
• Request correction or deletion of inaccurate or unnecessary information
• Object to processing or withdraw consent (where applicable)
• Opt out of marketing communications at any time
To exercise these rights, please contact us using the details in Section 12.
8. Children’s Privacy
Our Service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately so we can delete it.
9. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Links to Other Websites
Our Website may contain links to external sites we do not operate. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Policy periodically. The “Last updated” date at the top indicates the latest revision. Significant changes will be communicated before taking effect.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us: hello@converge-solutions.com