PXM
Patient Experience Management
In many private hospitals, patient experience management still relies on outdated, paper-based processes that are slow, manual and disconnected from the wider care journey. Even where digital tools exist, poor integration, limited access to actionable insights and delayed complaint resolution continue to undermine the patient experience.
The result is unheard patients, overburdened staff and missed opportunities to improve satisfaction and outcomes. That’s where Converge’s Experience Management platform comes in – helping hospitals move from passive feedback collection to active, real-time patient engagement.
PXM: Your Partner in Patient Care.
Why Choose PXM?
Spot Issues Before They Escalate
Traditional feedback tools respond too late. With PXM, your team is notified the moment a concern is raised – giving you the power to act immediately, resolve problems in real time and protect both your reputation and referral potential.
Turn Patient Feedback into Powerful Insights
PXM’s built-in reporting and healthcare analytics help you go beyond data collection, enabling you to; identify trends, measure patient sentiment and make smarter, evidence-based decisions that improve outcomes and operational performance.
Seamlessly Integrate with Your Existing Hospital Systems
PXM integrates seamlessly with ISH+ and other HL7- and FHIR-compliant hospital information systems. Surveys are automatically triggered at key patient movements using accurate, real-time patient data – eliminating duplicate data capture and enabling a rich, analytics-driven engagement platform.
Empower Patients and Staff with Tailored Solutions
Forget generic forms. PXM delivers configurable engagement experiences that adapt to your hospital’s needs – easy to customise, simple to maintain and flexible as your organisation evolves.
How it works?
Our Patient Experience Management (PXM) platform is designed to fit seamlessly into your hospital’s daily operations, making feedback collection both effortless and impactful..
As patients are admitted, transferred or discharged, surveys are automatically triggered and delivered through their preferred communication channels. Patients can also provide feedback in person using tablets, giving them the flexibility to share their experience at a time and in a way that suits them best. Beyond standard patient surveys, PXM supports intentional rounding and elective surveys – including engagement with staff and other stakeholder groups – enabling a broader view of sentiment across the organisation.
When feedback is submitted, urgent concerns are instantly flagged and routed to the appropriate hospital teams in real time, allowing for rapid de-escalation and timely resolution.
All responses are aggregated and analysed through intuitive dashboards that provide leaders with clear visibility into patient sentiment, satisfaction scores and emerging trends. This continuous feedback loop empowers hospitals to make data-driven decisions, improve care quality and enhance overall performance.
Why PXM stands out
Secure and Compliant by Design
PXM is built on leading healthcare compliance software principles, ensuring that patient data stays protected at every step. Whether you’re collecting feedback or reporting outcomes, this digital experience management platform meets the highest standards in security and privacy, allowing you to focus on care, not compliance risk.
Ease of Use
Because it’s designed for hospitals, PXM works with your existing healthcare IT systems and fits into staff workflows with minimal disruption. There’s no steep learning curve – just intuitive tools that your team can start using immediately.
Tailored for Healthcare in South Africa
PXM was built in direct response to input from local hospital leaders. That means it speaks to real challenges in healthcare in South Africa – offering features that are relevant, practical and shaped by the experiences of the people actually working in the system.
Outcomes-Driven from the Start
Everything in PXM is geared toward measurable improvement. From boosting referral rates to speeding up issue resolution and increasing patient satisfaction, this platform empowers your team to drive better outcomes – both clinically and operationally.
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Curious About How PXM Can Transform Your Patient Experience?
Learn how our digital healthcare solutions and experience management platform can deliver real-time insights, streamline feedback and boost patient satisfaction across your hospital.
Book a Free Demo Today!
See PXM in action and explore how it integrates seamlessly with your healthcare IT systems to empower your team with timely and actionable data.
Want to explore PXM in more detail before booking a demo?
Download the PXM overview brochure, patient experience whitepaper, and tailored guides for hospital managers and CFOs.
Download the PXM overview brochure, patient experience whitepaper, and tailored guides for hospital managers and CFOs.