170 bed hospital in West Africa, expanding to 500 beds

The Challenge

As a newly established hospital, we wanted to put modern technology in place from day one to support efficient operations, strong quality assurance, and clear management oversight. The organisation needed systems that could manage nursing workflows, monitor patient experience, and strengthen incident management in a coordinated way.

The Solution

QSS Suite: PXM, IMPI and Triton

The Results

Converge implemented PXM, IMPI, and Triton as an integrated digital ecosystem to support the hospital’s operational and quality management processes from the outset. Triton enables real-time management of nursing workflows and clinical coordination, IMPI provides structured incident capture, reporting, and governance, and PXM supports continuous monitoring of patient experience through feedback and actionable insights. Together, the platforms securely store information in the cloud, automate reporting, and give management clear visibility across operations, incidents, and patient experience.

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