200 bed hospital in Riyad, KSA
The Challenge
The hospital’s SAP ECC6/ISH and i.s.h.med landscape had been destabilised by a poor initial implementation that introduced unnecessary custom ABAP code instead of using standard SAP functionality. As a result, the organisation struggled to produce accurate financial results, reliable reporting, and mandatory government compliance outputs.
The Solution
Converge Solutions replaced the incumbent partner and, working closely with the hospital, introduced a structured approach by auditing all outstanding issues, prioritising the most critical ones, and building a managed resolution roadmap aligned to both operational and compliance outcomes.
The Results
Converge Solutions took over from the incumbent partner and, together with the hospital, established a structured recovery plan. We audited all open issues, prioritised the most business-critical items, removed custom developments where standard SAP could be reinstated, and worked through the backlog in a controlled sequence. From February 2023 to the end of 2024, open calls were reduced from several hundred to fewer than 20, with major financial, reporting, and regulatory issues resolved.
Client Quote
“It is our pleasure to recommend the services of Converge Solutions, as we are impressed with their professionalism and integrity.
Converge Solutions had showed adequate technical knowledge, expertise, communication and implementation.
Throughout the project, there was clear communication to us about the status and they were on schedule with the tasks.
We have no reservations giving Converge Solutions our highest recommendation.”
Mohammed Al Mishari, Vice Chairman for External Affairs
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