Nelson Mandela Children’s Hospital
The Challenge
NMCH needed an incident management platform designed for the specific governance and operational requirements of a children’s hospital. The organisation required controlled access, stronger management oversight, clear reporting, and a structured process to ensure incidents were identified, escalated, and resolved promptly.
The Solution
IMPI
The Results
Converge implemented IMPI as a compliant incident management platform tailored to a paediatric healthcare environment. The solution introduced governed access to sensitive information, predefined workflows, stronger management visibility, and clear reporting and analytics. This enables NMCH to identify, manage, and resolve incidents more efficiently while supporting governance and compliance.
Client Quote
“There is an improvement in patient care. The sooner it gets reported, escalated, and attended to, the sooner we can improve patient outcomes.”
Letennwe Morudu, Quality Improvement Lead
