Product & Services

Pushing the boundaries at the frontier of digital transformation.

Converge Solutions is a single point of contact and accountability for organisations that are embarking on a journey of transformation, growth or a re-imagined tomorrow. To offer clients access to all the specialised services required, Converge Solutions complements our own offerings with that of a select number of strategic partners that have credible track records in their specialised domains.

We offer clients a seamless, singular experience across the domains listed below.

The products and services listed below, reflect the total portfolio of the Converge Group of Companies.

Healthcare

SAP/CERNER. HEALTHCARE MANAGEMENT SYSTEM.

We offer an end-to-end fully integrated healthcare management system that covers all your enterprise, employee and patient needs. Deployed across more than 70% of South African private hospitals, the SAP Healthcare solution continues to simplify the lives of caregivers and drive better patient and operational outcomes. In conjunction with Cerner i.s.h.med, we deliver a solution that digitalises the healthcare enterprise with a higher level of automation and sophistication that improves quality, profitability and predictability. We focus on business and healthcare outcomes and a strong ROI, based on historic evidence. Our offering brings the value of best practice business processes and procedures to hospitals, delivering the expected results effectively and efficiently with full financial and clinical governance.

The benefit?

The modern healthcare organisation has no option but to put technology at the centre of its operations. Pressure to perform under challenging conditions continue to rise. The answer is not more staff or more controls or more paperwork, but higher levels of  digitalisation, automation and simplification that allow you to achieve more, with less. Our offering is backed up by a strong financial business case proving that our SAP/Cerner healthcare solution is a  investment with measurable outcomes that support your business transformation objectives.

We break down the silos within an enterprise and help you run a business process seamlessly across all hospital domains, with clear segregation of duties, a complete audit trail and adopted best practice processes to predictable and repeatable outcomes every time.

Some interesting references:

https://www.converge-solutions.com/converge-features-in-the-intelligent-cio-africa-issue-40

https://www.converge-solutions.com/sap-for-healthcare

https://www.converge-solutions.com/converges-partnership-with-cerner

https://www.converge-solutions.com/sap-is-h-at-south-african-mining-group

https://www.converge-solutions.com/converge-solutions-to-provide-partner-managed-cloud-for-sap-software

 

PATIENTMYTH. DIGITAL SURVEY AND INTERVENTION PLATFORM.

Patientmyth is a digital survey and intervention platform that measures client feedback and delivers immediate intervention capability through advanced notification capability. A single platform, able to perform automatic event-driven surveys (embedded in your operational process) to elective surveys such as employee or vendor assessment. Tailored to meet the needs of the services industry, the rich analytical layer provides deep insights into the views of your stakeholders with the ability to take corrective action when predetermined feedback is provided. Patientmyth is used in a myriad of ways and across various industries. Some of our clients use the platform to assess the health posture of their employees on a regular basis, others use it as an integrated intervention platform for client / patient engagements, while others use it as part of a quality assessment process.

The benefit?

Now you can know and track the experience of your staff, patients, clients and/or partners, not just generically, but specific to an event or service. Our extensible reporting engine allows you to compare current to historic assessments and put improvement programs in place. Assigned staff are able to intervene at the moment of truth, to ensure any negative experience is managed effectively. All of this, without delay and without excessive monthly fees for an outsourced service. Quality is critical to your enterprise, and the management of quality should be internal, with the tools and insight to make it easier and effective.

 

TRITON. AN ACUITY BASED NURSE SCHEDULING PLATFORM.

It is widely agreed that patient acuity should be a key driver when planning and scheduling nursing staff. Your patient volumes and level of care are different from one day to another, and therefore, your staff composition to address the patient needs, should match. The safety of your staff and patients, depends on the correct assignment of staff. Triton helps you achieve optimal staff levels, by starting with the level of care required by every patient, in every ward. It also alleviates the financial burden of inefficient staff utilisation, which creates unnecessary high costs. Planners and approvers, while planning, have immediate sight of the financial impact of their staff assignment, while able to make the best use of permanent staff across all departments, based on recommended staffing volumes and categories to deliver quality, safe and effective care, prior to sourcing temporary staff through agencies.

The benefit?

Triton offers clients a simple to use, intelligent staff planning solution that takes financial, patient and staff dimensions into account, to help optimise variable costs. We remove any guesswork from the process and enable disciplined, methodical and factual planning that can save your hospital as much as 35% of your nursing staff costs.

Follow this link for a quick overview of how Triton can help you.

Triton Overview Video

 

IMPI. CLINICAL INCIDENT MANAGEMENT PLATFORM.

Things don’t always go according to plan and when they don’t, a detailed resolution plan and complete audit trail of intervention is required. Patients, employees and visitors suffer incidents that need to be managed effectively, efficiently, and with a detailed trail of causes, consequences and events. IMPI offers clients complete control over clinical incidents, ensuring that the appropriate attention is given to safety and quality within the hospital.

The benefit?

By using IMPI, healthcare organisations are able to create, manage and monitor all clinical incidents throughout the facility. Our highly configurable platform ensures the appropriate level of focus on incidents and problems, so that quality and safety can be better managed and reported to all stakeholders.

 

QUEUE MANAGEMENT.

Our Queue Management system is designed specifically to address the complexities of the healthcare organisation. Healthcare is not a simple, linear process. Imagine a patient arriving at casualty. Where the patient goes next in the process of care, depends on the assessment. This means going to one service point, or another, as opposed this one process then another predefined process.

For more information, please refer to the cross-industry section of our portfolio overview.

 

VIRTUAL FORMS.

Designed to remove paper from any process and across all industries, the current focus is certainly in the healthcare industry, which is still crippled by paper-based forms. Virtual Forms digitalises paper based forms, then enhances those forms with business rules, workflow, audit trails and reporting. It achieves this, without long development cycles and with dramatically improved speed of execution.

Virtual Forms is the coupling of off-the-shelf solutions with Converge-owned products and elements, bringing organisations a rapid form digitalisation capability, augmented with advanced reporting and enterprise-grade workflow and communication.

In the healthcare industry today, Virtual Forms is used in a range of ways. Here are some examples:

– Pre-admissions

– Covid-19 assessment of staff, visitors or contractors

– Capturing of clinical information

– Patient visit confirmations

– Digital prescriptions

 

 

Internet of Things

ACTIVE / PASSIVE TRACKING AND ACTIONABLE INTELLIGENCE.

We live in a connected world and to ignore where technology is taking us through the adoption of IoT, is done at the peril of future relevance. We have a wide range of IoT offerings across all industries. The realm of IoT is relevant to everyone from small business owners to large multinationals. The business process augmentation that becomes possible, is able to deliver new levels of efficiency and automation across the entire value chain.

The benefit?

Business and consumers alike, continue to experience increased pressure in the cost of operations and cost of living. From a business perspective, volatile variable costs, high operating expenses, and complex supply chains –  all of these domains can benefit from the automated collection, accumulation and visualisation of actionable insight. Studies continue to show that early adopters of IoT are showing higher margins, reduced inefficiencies and feel more comfortable about their future relevance compared to companies who are lagging in the adoption of these and other technology trends.

Visit us at www.converge-iot.com for more details.

Banking, Financial Insurance & Medical Insurance

THEMIS. FRAUD MANAGEMENT AND INFOLYTICS.

Themis combats Fraud, Waste and Abuse across the Banking, Financial Insurance and Medical Insurance.

Themis is a solution in three parts:

The heart of Themis is an Artificial Intelligence, Machine Learning and Neural Network, with more than 550 pre-created algorithms, that detect and combat illicit financial flow across the entire fraud value chain. We also augment the data within Themis through external golden data sources and/or bureaus; today, we source data from more than 7000 sources to give you a comprehensive, single view of a customer.

Our team of forensic experts, data scientists and actuaries, are constantly challenging the status quo, and introducing additional algorithms, methods and standards to make Themis a leader in every regard.

Themis is shipped with Maestro, an acclaimed Case Management solution that is seamlessly integrated, and that acts as a single point of engagement to case managers, allowing them to see not only information directly from Themis, but also supporting information (structured and unstructured) from bureaus and other golden data sources, all in one environment.

Part three is an extensive analytical platform that gives case managers comprehensive insights into their investigations, and across all business use cases for which Themis is deployed.

Our solution offers clients:

– Fraud management

– Quality assurance

– Full management dashboards and reporting

– Customer due diligence

– Enhanced due diligence

– Anti money laundering

– Anti terrorism funding

 

Themis is compliant with:

– BASEL 239

– King

– POPI

– GDPR

 

The problem.

It is reported that as much as 32% of all claims submitted in any year is fraudulent and that fraud is costing the global economy billions. The global value of annual fraud is estimated at roughly USD 4 trillion.

Companies don’t have a single view of their client, or of the companies with whom they trade, elevating their risk. Many organisations still assign people to tasks that can be performed through the effective use of Artificial Intelligence and Machine learning, not only faster, but more accurate and more comprehensive.

 

The benefit?

Imagine a world without reputational and financial risk associated with fraud.

Imagine a world where fraud combating solutions are so sophisticated, that committing fraud is simply not appealing to criminals anymore.

Imagine a world where the entire fraud management value chain for banking, financial and medical insurance companies are covered in one, AI and Machine Learning solution.

We did…and then we built it.

We call it Themis.

For more information, visit www.fintegritas.com

Cross industry offerings and services

SPOTICA. INFORMATION SECURITY MANAGEMENT SYSTEM.

Spotica’s digital CISO is an Information Security Management System (ISMS) which is based on the ISO 27001 and other standards which can help mitigate breaches and manage risks proactively. It sets out a best-practice approach to cyber risk management that can be adopted by all businesses, large or small.

Spotica offers step-by-step advisories built into an integrated, intuitive, cloud-based platform. Spotica helps you make the necessary decisions to protect your information and systems including what is needed to obtain your ISO 27001 certification.

The advanced knowledge engine was built form the ground up and is:

– Digital and easy to use

– Integrated and comprehensive

– Affordable and adds business value

 

The Problem.

IT Governance, Risk, and Compliance has become a complex, tick-box exercise with a high administrative burden not delivering on identifying and managing the core value-add, operational activities.

The Benefit.

Spotica has been designed and built from the ground up, combining multiple industry standards such as King IV and ISO/IEC 27001 combined with years of experience from a panel of industry leaders to ensure comprehensive and easy to navigate, specialized knowledge at your fingertips. Why does this matter? Because Spotica makes cyber security simple. Amazingly simply.

 

For more information, visit www.spotica.io

 

VIRTUAL FORMS.

Virtual Forms is designed to remove paper from any process and across all industries. Virtual Forms is used to rapidly digitalise paper based forms as a departure point, but a digital form in isolation, adds little value. We augment the digital forms, by enhancing those forms with business rules, workflow, audit trails and advanced reporting. We achieve this with rapid development cycles and with dramatically improved speed of execution to enable a digital end-to-end process.

The benefit?

Paper-based processes can be eliminated entirely, with additional validations, controls, notifications and intelligence, embedded throughout the entire process.

 

QUEUE MANAGEMENT.

There are many queue management platforms, most of which focus on the part of the citizen in the queue, and then in a simple, linear process. This hardly meets the demand of the modern business. Processes are seldom linear only, and while managing a queue of people, why not simultaneously monitor and manage internal service delivery and performance? Our queue management platform is free of historic legacy, designed for the modern enterprise and delivers analytics and insight that is unparalleled in the queue management domain.

The benefit?

Reduce waiting times. Offer clients insight into expectations. Manage internal performance. Redefine internal processes if inefficiencies are found. Deploy a system that manages your process, without having to reduce your flow to a linear process due to system capability. Move people from one queue to another seamlessly and simply.

Our service and offering portfolio focus is directed towards addressing the following business imperatives:

We embrace several technology platforms, believing that pre-determined solutions often limit thinking and possibilities. Instead, we prefer to start with the vision that is to be executed or the problem that needs solving, and work our way back to what the best solution and approach will be. That being said, we firmly support the adoption of best practices in various domains, around which we innovate and diversify in order to differentiate you and enable those unique attributes that accentuate your vision.