NMCH recognised patient experience as a business-critical KPI and needed a fit-for-purpose platform that could integrate with its HIS and trigger immediate, line-of-business specific alerts when intervention was required.
READ MORENMCH needed an incident management platform designed for the specific governance and operational requirements of a children’s hospital. The organisation required controlled access, stronger management oversight, clear reporting, and a structured process to ensure incidents were identified, escalated, and resolved promptly.
READ MOREAfter Cerner i.s.h.med was discontinued in its environment, NMCH needed to restore critical EMR capability quickly, particularly for Theatre Booking and Radiology Integration, while creating a foundation for broader ISH+ adoption in later phases.
READ MOREConverge Solutions replaced the incumbent partner and, working closely with the hospital, introduced a structured approach by auditing all outstanding issues, prioritising the most critical ones, and building a managed resolution roadmap aligned to both operational and compliance outcomes.
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