Product & Services

Pushing the boundaries at the frontier of digital transformation.

Converge Solutions is a single point of contact and accountability for organisations that are embarking on a journey of transformation, growth or a re-imagined tomorrow. To offer clients access to all the specialised services required, Converge Solutions complements our own offerings with that of a select number of strategic partners that have credible track records in their specialised domains.

We offer clients a seamless, singular experience across the domains listed below.

The products and services listed below, reflect the total portfolio of the Converge Group of Companies.

Healthcare

HOSPITAL MANAGEMENT SYSTEM

We offer an end-to-end fully integrated hospital management system that covers all your enterprise, employee and patient needs. Deployed across more than 70% of South African private hospitals, we are sure that our offering will meet your needs. We focus on business and healthcare outcomes and a strong ROI, based on historic evidence. Our offering brings the value of best practice business processes and procedures to hospitals, delivering the expected results effectively and efficiently with full financial and clinical governance.

The benefit?

Unlike many other hospital management systems, we don’t focus on the cost of IT, but rather the value to business. Our offering is backed up by a very strong financial business case that justifies the investment, by giving you detailed insight about the measurable business outcomes through this strategic investment.

We break down the silos within an enterprise and help you run a business process seamlessly across all hospital domains, with clear segregation of duties, a complete audit trail and adopted best practice processes to predictable and repeatable outcomes every time.

 

DIGITAL SURVEY PLATFORM

Our platform can run independently, or as an integrated extension to your own systems. In health, every patient movement triggers an event-specific survey that give you the ability to measure the relevant service. More importantly, is the ability to intervene if a patient provides negative feedback, by means of immediate escalations.

The benefit?

Know what your clients experience, not just generically, but for each of your service offerings. Compare current to historic assessments and put improvement programmes in place, if required. Intervene at the moment of truth, when a client provides negative feedback, before it festers. All of this, without delay and without excessive monthly fees for an outsourced service. Quality is critical to your enterprise, and the management of quality, should be internal, with the tools and insight to make it easier and effective.

 

MEDICAL TRANSPORT

Not every medical event is an emergency, but more often than not, a patient still needs to get from one place to another. Our medical transport platform allows healthcare providers to offer their patients a safe, reliable and associated concierge service specifically, but not limited to frail care, oncology and renal patients. Patients are able to request the service as they would an Uber to Taxify, and under certain conditions, travel can be recovered from the medical aid.

The benefit?

Patients have easy access to a credible and trusted patient transport and concierge service, at their convenience. Healthcare facilities offer a differentiated service, that attracts more patients. Off-duty staff could have an additional source of income, while patients have access to medical assistance in transit. Healthcare facilities could have an additional source of income.

 

DIETARY PLATFORM

We tend to marginalise the value of a good diet and the impact it has on our health. When in hospital, this is even more true, as your diet may be as critical to your recovery as your medication. This process for the most part, is still very paper-based and unstructured across many facilities, and where digital options exist, they offer only part of the solution, and then at great expense.

We offer a platform that delivers a full audit trail, intelligent meal selection, stock usage reports, simplified distribution lists and simple financial oversight. Patients are also able to offer digital feedback on their meals and general experience.

The benefit?

Reduced risk to the patient. Reduced liability to the hospital. Simplified dietary and kitchen management. Intervention if negative patient feedback is received.

 

MOBILE LAB

Mobile Lab is a fully equipped laboratory in a container. Robust, compact and mobile, Mobile lab can be deployed anytime, anywhere; specifically where conventional healthcare cannot reach. Ideal for rural areas or high-density populations where there is a need to perform immediate examinations and diagnose epidemiological threats. Mobile lab is best suited for remote / rural healthcare services or to be deployment at mining / construction sites, refugee camps or deployed temporarily for epidemic control, both for humans as well as animals. We offer a wide range of tele-health services from our Mobile lab, which can be deployed to leverage existing infrastructure (power and connectivity) or be deployed stand-alone (self-powered with satellite connectivity).

The benefit?

Rapid deployment. Modular configuration. Cost effective. Self-sufficient healthcare.

 

Internet of Things

ACTIVE / PASSIVE TRACKING AND ACTIONABLE INTELLIGENCE

We live in a connected world and to ignore where technology is taking us through the adoption of IoT, is done at the peril of future relevance. We have a wide range of IoT offerings across all industries. The realm of IoT is relevant to everyone from small business owners to large multinationals. The business process augmentation that becomes possible, is able to deliver new levels of efficiency and automation across the entire value chain.

The benefit?

Business and consumers alike, continue to experience increased pressure in the cost of operations and cost of living. From a business perspective, volatile variable costs, high operating expenses, and complex supply chains –  all of these domains can benefit from the automated collection, accumulation and visualisation of actionable insight. Studies continue to show that early adopters of IoT are showing higher margins, reduced inefficiencies and feel more comfortable about their future relevance compared to companies who are lagging in the adoption of these and other technology trends.

Cross industry offerings and services

LEARNING AND COLLABORATION PLATFORM

In a world of rapid change, organisations are increasingly challenged by high staff churn and lack of access, measurement and management of credible skills. In order to best utilise employed staff, training is a critical function. We cover all aspects of learning, starting with the internal needs of the business.

The benefit?

An enterprise with a learning culture, where your quality and output are improved and not subject to periodic decline due to staff churn. Insight across your skills-pool, and a collaboration platform that allow staff to ask, share and learn, each at their own pace, but compounded through the contribution of their peers.

Self-paced learning across any device, also means maximised productivity from staff, as they are not “where they don’t want to be” but can learn in their own environment, on their own device.

 

INTEGRATED RISK MANAGEMENT

Our Integrated Risk Management services and platform help enterprises identify and manage their IT-related risks effectively and in an on-going manner. Tested across 12 countries and multiple facilities, our IRM platform has proven its value; we help you monitor, prevent, respond and recover your ICT domain using King IV compliant controls linked to all identified risks within your ICT environment.

The benefit?

Processes, policies and frameworks that make sense in your environment. Insight across all risks with management dashboard. A platform that helps you make sense of and effectively manage all risks associated with the IT life-cycle.

 

VIRTUAL FORMS

Gone are the days of having to complete a form. Our cross-industry platform allows citizens to complete a form automatically, with information used before, either for a personal or professional profile maintained on the platform. Quality and integrity of input is improved, time to complete becomes seconds, and information is made available to service providers in near real-time and in any format. Across many businesses today, there are still a wide range of forms that clients are expected to complete. We are changing this. Consider it done, effectively and in moments.

The benefit?

No arduous form completion times. Improved quality. Improved digitalisation. Can be directly integrated with the target system, eliminating manual data capture completely. Ability to maintain multiple profiles as a user (private and workplace), simplifies form completion even more.

 

INCIDENT MANAGEMENT PLATFORM

Our Incident management platform offers a single system through which all incidents can be managed, ranging from injury on duty, adverse effects, security, assets or others. Incidents are easily classified and maintained (entities are able to add their own incident classes), with each category capable of having its own incident resolution. Incidents can be shared with internal stakeholders for further evaluation, including a detailed Root Cause Analysis. The platform is designed for ease of use and flexibility. Processes or incident classes can be changed as needed, offering a highly configurable platform that empowers an enterprise to detect, respond, recover, monitor and prevent future incidents, all from one platform.

The benefit?

End-to-end insight across any and all incidents in the organisation. Effective management of incidents across any number of incident classes or categories, with the ability to add class specific fields and forms on a self-service basis and without the need for any external assistance. Notifications and escalations of specific incidents can be shared with key stakeholders for general awareness or intervention. Our platform offers the ability to capture additional information that might be relevant throughout the analysis or resolution process (external documents or sources, photos, videos or audio) for full coverage of incident.

 

VIRTUAL SKILLS MARKETPLACE

Frustrated at the slow turnaround time to get in front of the right people? In health, this means working through nursing agencies. In other industries, through preferred service providers. Across the board, it means providing a demand statement to an entity and waiting for them to action the demand, without clear visibility in activities. We simplify this engagement. The intermediaries continue to exist and continue to deliver a service, only now, you have direct and immediate access to credible and available staff on their books.

The benefit?

Faster turnaround times. Lower charges. Complete transparency. Pervasive access. Automated billing where applicable…bringing demand and supply in direct contact with each other, removing the complexity of a superfluous supply chain.

 

QUEUE MANAGEMENT

There are many queue management platforms, most of which focus on the part of the citizen in the queue, and then in a simple, linear process. This hardly meets the demand of the modern business. Processes are seldom linear only, and while managing a queue of people, why not simultaneously monitor and manage internal service delivery and performance? Our queue management platform is free of historic legacy, designed for the modern enterprise and delivers analytics and insight that is unparalleled in the queue management domain.

The benefit?

Reduce waiting times. Offer clients insight into expectations. Manage internal performance. Redefine internal processes if inefficiencies are found. Deploy a system that manages your process, without having to reduce your flow to a linear process due to system capability. Move people from one queue to another seamlessly and simply.

 

AGILE / DEVOPS THOUGHT LEADERSHIP

It is said that “If you’re not changing, you’re dying”. Nowhere is this truer than in complex modern businesses. New digital competitors have no legacy to worry about, being able to deliver products and services at a significantly lower cost than organisations who have stood the test of time.  The adoption of new technology, new business models, new cultures and new methodologies, are required in order to ensure future relevance. Agile approaches and methods are widely recognized as one such mechanism, believed to enable the delivery of outputs much faster, but with respect to the operational reality, quality, culture and capability.

The benefit?

The Converge Solutions Agile development team represents deep knowledge complemented by practical experience and learnings. The theory without the hands-on experience, as many organisations have realised, can for all the right intentions, lead to very undesirable results.

Agile should in truth, simplify software delivery, as it becomes more than a mere methodology; it becomes a philosophy, a way of thinking and behaving that merges into the daily operations, and becomes part of the organisational culture. Our applied thought leadership in this domain, helps organisation improve delivery, quality and increased velocity.

Our service and offering portfolio focus is directed towards addressing the following business imperatives:

We embrace several technology platforms, believing that pre-determined solutions often limit thinking and possibilities. Instead, we prefer to start with the vision that is to be executed or the problem that needs solving, and work our way back to what the best solution and approach will be. That being said, we firmly support the adoption of best practices in various domains, around which we innovate and diversify in order to differentiate you and enable those unique attributes that accentuate your vision.